About Our Terms and Conditions

These Terms and Conditions of Service (“Terms”) govern the provision of translation and related services by Universal Translation Services LLC, operating as Universal Translation Services (“UTS”), with its head office at 20801 Biscayne Blvd #403, Aventura, Florida 33180, United States. 

These Terms apply to each order for Services placed with Universal Translation Services. By accepting a Quote, placing an order, and completing payment, the Client agrees to be bound by these Terms and the Universal Translation Services Refund Policy. 

1. DEFINITIONS 

1.1. “Accepted Quote” means the Quote or order summary accepted by the Client through payment or another method expressly approved by Universal Translation Services. The Accepted Quote identifies the Services purchased, which may include the language pair, number of billable pages, certification, notarization, Digital Certification, additional services, price, and estimated Translation Delivery for Review date. 

1.2. “Certification” means a Certification of Translation issued by Universal Translation Services in connection with a certified translation. 

1.3. “Client” means the individual, company, organization, or other person purchasing or requesting Services from Universal Translation Services. 

1.4. “Digital Certification” means a Certification associated with Universal Translation Services’ digital verification system, including a verification identifier, QR code, or other electronic verification method where applicable. 

1.5. “Final Translation” means the translation following completion of the applicable review and finalization process. 

1.6. “Quote” means a price quotation, online order calculation, invoice, or other offer issued by or through Universal Translation Services for specified Services. 

1.7. “Review Period” means the seven-calendar-day period beginning when the Translation for Review is delivered or made available to the Client. 

1.8. “Services” means the services specified in the Accepted Quote, including, where applicable, certified translations, regular translations, certification, notarization, Digital Certification, physical copies, and remote interpreting. 

1.9. “Source Materials” means the documents, files, photographs, scans, images, text, instructions, and other material supplied by the Client for performance of the Services. 

1.10. “Translation for Review” means the completed translated text delivered to the Client for review before certification, notarization, or other finalization services are completed. 

1.11. “Universal Translation Services,” “UTS,” “we,” “us,” or “our” means Universal Translation Services LLC. 

2. FORMATION OF THE CONTRACT 

2.1. Each request for Services and submission of Source Materials is subject to these Terms. 

2.2. Before completing payment, the Client may be required to affirmatively accept these Terms and the Universal Translation Services Refund Policy. 

2.3. Unless Universal Translation Services has expressly approved different payment terms in writing, a binding contract is formed when: 

• a. the Client accepts the applicable Quote or order;
• b. the Client accepts these Terms and the Refund Policy; and
• c. payment is successfully received or authorized.

2.4. By completing payment, the Client authorizes Universal Translation Services to begin processing and performing the Services immediately. 

2.5. Universal Translation Services may retain electronic records documenting the Client’s acceptance of the applicable contractual terms, including the policy version, date and time, project or invoice number, payment information, and other information reasonably necessary to document the transaction. 

2.6. Where Universal Translation Services expressly approves alternative payment arrangements for a business Client, the separately agreed written payment terms will apply. 

3. SERVICES 

3.1. Universal Translation Services’ principal service is the provision of certified translations. Universal Translation Services may also provide regular translations and related services specified in an Accepted Quote. 

3.2. Related services may include: 

• a. Certification;
• b. notarization;
• c. Digital Certification;
• d. physical hard copies within the United States; and
• e. remote interpreting by prior arrangement and subject to availability.

3.3. Universal Translation Services will provide the Services substantially in accordance with the Accepted Quote, these Terms, and its applicable standard procedures. 

3.4. Universal Translation Services may use qualified translators, interpreters, notaries, independent contractors, and other service providers as reasonably necessary to perform the Services. 

4. QUOTES AND AUTOMATED ORDER CALCULATIONS 

4.1. Quotes may be prepared manually or generated automatically through the Universal Translation Services website or ordering system. 

4.2. Automated Quotes are based on the Source Materials and information available to the system at the time of calculation and remain subject to verification by Universal Translation Services. 

4.3. Automated document analysis, page detection, document counting, language selection, or other technical processes may occasionally produce an incorrect result. 

4.4. Universal Translation Services therefore reserves the right to correct a Quote where review of the Source Materials establishes that: 

• a. the actual billable page count differs from the amount initially detected or declared;
• b. multiple original pages or documents have been combined into one uploaded page, scan, photograph, or image;
• c. an oversized page has been counted as a single standard page;
• d. the Source Materials contain substantially more content than reasonably reflected in the automated calculation;
• e. an incorrect language pair or Service has been selected;
• f. handwritten, damaged, difficult, or poor-quality Source Materials require additional work; or
• g. another material discrepancy affects the scope or price of the Services.

4.5. An obvious technical, clerical, page-count, document-count, or pricing error does not require Universal Translation Services to complete the Services at the incorrectly calculated price. 

4.6. Where additional payment is required, Universal Translation Services may place the project on hold until the applicable balance has been paid. 

4.7. If the corrected scope cannot reasonably be performed or the Client does not wish to proceed with a materially corrected Quote, Universal Translation Services may cancel the affected Services. Any applicable refund will be handled in accordance with the Refund Policy and applicable law. 

5. BILLABLE PAGE COUNT 

5.1. Where Services are priced per page, billing is based on the actual Source Materials and not solely on the number of electronic files, scans, photographs, or PDF pages uploaded by the Client. 

5.2. A standard billable page is based on an A4-equivalent page, approximately 210 × 297 mm (8.27 × 11.69 inches). 

5.3. A standard U.S. Letter-sized page of comparable size and content may generally be treated as one standard page. 

5.4. Oversized Source Materials may be counted as more than one billable page. 

5.5. Multiple original pages, documents, screenshots, certificates, records, or other source items that have been reduced, combined, placed side-by-side, or otherwise incorporated into a single uploaded image, scan, PDF page, or A4 sheet may be counted as multiple billable pages. 

5.6. Combining several original pages into one electronic or physical page does not convert those pages into one billable page. 

5.7. Universal Translation Services determines the reasonable billable page count based on the actual number, size, layout, and content of the Source Materials requiring translation. 

5.8. The Client may not manipulate page size, document arrangement, image layout, or file configuration for the purpose of avoiding the applicable page rate. 

6. CLIENT RESPONSIBILITIES AND SOURCE MATERIALS 

6.1. The Client is responsible for supplying complete, accurate, and sufficiently legible Source Materials. 

6.2. The Client is responsible for: 

• a. selecting the correct source and target languages;
• b. selecting the appropriate Service;
• c. supplying all pages requiring translation;
• d. providing clear and usable scans, photographs, or electronic files;
• e. providing relevant instructions before work begins;
• f. supplying any required preferred spellings or transliterations of names;
• g. informing Universal Translation Services of recipient-specific requirements known to the Client; and
• h. responding promptly to reasonable questions necessary to perform the Services.

6.3. The Client represents that they have the lawful right or authority to submit the Source Materials to Universal Translation Services and to request the Services. 

6.4. Universal Translation Services does not verify whether an original document is genuine, authentic, legally valid, lawfully issued, or factually correct. 

6.5. Universal Translation Services translates the Source Materials presented to it and is not responsible for errors, omissions, inconsistencies, or incorrect information contained in the Source Materials themselves. 

7. ILLEGIBLE OR UNSUITABLE SOURCE MATERIALS 

7.1. Universal Translation Services is not required to guess at information that cannot reasonably be deciphered from the Source Materials. 

7.2. Where isolated content is genuinely unreadable, Universal Translation Services may identify the content using an appropriate notation such as [illegible], [unreadable], or a similar indication. 

7.3. If, after payment, Universal Translation Services determines that Source Materials are so blurry, damaged, incomplete, distorted, handwritten, or otherwise unclear that an accurate translation cannot reasonably be produced, Universal Translation Services may suspend, decline, or cancel the affected Services. 

7.4. Any applicable refund or adjustment in such circumstances will be determined under the Refund Policy and applicable law. 

8. CHANGES TO SOURCE MATERIALS AND ORDER SCOPE 

8.1. After work has begun, the Client may not unilaterally replace, change, supplement, reorganize, or add to the Source Materials and require the change to be included within the original price. 

8.2. The Client may request a change. Universal Translation Services will review the request and determine whether it can reasonably be accommodated. 

8.3. An accepted change may: 

• a. constitute additional or new work;
• b. require additional payment;
• c. require a revised Quote;
• d. require recertification or re-notarization; and/or
• e. extend the estimated delivery time.

8.4. A change to the Source Materials is not considered correction of a translation error. 

9. COMMENCEMENT AND ESTIMATED DELIVERY TIMES 

9.1. Universal Translation Services begins processing an order upon successful payment. 

9.2. Delivery dates and turnaround times are estimates unless Universal Translation Services expressly guarantees a specific deadline in writing. 

9.3. Unless the Accepted Quote expressly states otherwise, the estimated delivery date means the estimated Translation Delivery for Review date and does not mean the date on which later certification, notarization, physical shipment, or another additional Service will necessarily be completed. 

9.4. The estimated turnaround assumes that Universal Translation Services has received: 

• a. successful payment;
• b. complete Source Materials;
• c. sufficiently clear and usable files;
• d. the correct language pair;
• e. an accurate page count and service selection;
• f. all information reasonably necessary to perform the Services; and
• g. any additional payment required following verification of the order.

9.5. A delivery estimate may be paused, revised, or extended because of: 

• a. illegible or incomplete Source Materials;
• b. incorrect page counts;
• c. multiple pages combined into a single upload;
• d. an incorrect language or Service selection;
• e. payment issues;
• f. replacement or additional Source Materials;
• g. Client-requested changes;
• h. delayed Client responses;
• i. revision requests; or
• j. events outside Universal Translation Services’ reasonable control.

9.6. Failure to meet an estimated delivery date does not, by itself, create a right to a refund. 

10. ELECTRONIC DELIVERY 

10.1. For digital Services, Delivery occurs when Universal Translation Services: 

• a. sends the applicable translation or file to the email address supplied by the Client; and/or
• b. makes the applicable translation or file available in the Client’s online account, project portal, or another electronic delivery system.

10.2. Delivery does not depend on whether the Client subsequently opens, views, accesses, or downloads the file. 

10.3. Where Certification, notarization, or another finalization Service has been purchased, Universal Translation Services may first deliver the completed Translation for Review. 

10.4. Delivery of the Translation for Review constitutes delivery and substantial performance of the translation portion of the Services. 

10.5. Certification, notarization, Digital Certification, and other finalization Services are subsequent fulfillment stages and may occur after the Translation for Review has already been delivered. 

10.6. The later date of certification or notarization does not, by itself, constitute the date on which the underlying translation was first delivered. 

10.7. If the Client cannot access or retrieve a delivered file, the Client must notify Universal Translation Services promptly so that the file may be resent or access restored. 

11. REVIEW PERIOD AND APPROVAL 

11.1. The Client has seven calendar days following Delivery of the Translation for Review to review the translation and request permitted corrections. 

11.2. The Client should use the Review Period to check, as applicable: 

• a. names;
• b. dates;
• c. numbers;
• d. spelling;
• e. transliteration;
• f. terminology;
• g. completeness; and
• h. other information relevant to the intended use of the translation.

11.3. Universal Translation Services will review reasonable correction requests submitted during the Review Period. 

11.4. Universal Translation Services and its translators retain professional judgment concerning translation accuracy and may reject any requested wording that would inaccurately represent, omit, add to, or alter the meaning of the Source Materials. 

11.5. If the Client approves the Translation for Review before expiration of the Review Period, Universal Translation Services may proceed immediately with Certification, notarization, Digital Certification, and other purchased finalization Services. 

11.6. If no correction request is received within seven calendar days, the Translation for Review may be deemed approved for purposes of finalization, and Universal Translation Services may proceed with the remaining Services. 

12. CORRECTIONS AND CLIENT PREFERENCE CHANGES 

12.1. A genuine translation error may include a material mistranslation, omission, typographical error, or other objective error attributable to Universal Translation Services. 

12.2. Genuine translation errors should be reported promptly and no later than 30 calendar days following final Delivery. 

12.3. Where Universal Translation Services confirms a genuine translation error, Universal Translation Services may correct, revise, or retranslate the affected portion as appropriate. 

12.4. The following do not automatically constitute translation errors: 

• a. a preference for different but equally correct wording;
• b. stylistic preferences;
• c. preferred terminology not supplied before translation;
• d. a preferred spelling or transliteration not supplied beforehand;
• e. changes requested by a third-party recipient;
• f. formatting preferences;
• g. changes to the Source Materials after translation; or
• h. disagreement with an accurate translation because the Source Materials themselves contain unwanted or incorrect information.

12.5. Editing requested after Client approval may be subject to the applicable post-approval editing fee. 

12.6. Where a previously notarized project requires amendment, the applicable full notarization fee must be paid again if a new notarization is required. 

12.7. Closed projects may be subject to applicable reopening, revision, processing, recertification, and/or re-notarization fees. 

13. CERTIFIED TRANSLATIONS AND CERTIFICATION 

13.1. A certified translation includes the Certification specified in the Accepted Quote. 

13.2. Unless expressly stated otherwise in the Accepted Quote, one Certification is included per order. 

13.3. Where multiple Source Materials are submitted within one order, Universal Translation Services may certify them together under a single Certification. 

13.4. Separate Certifications for individual documents or additional Certifications are separate Services and may be subject to additional fees. 

13.5. After an order has been translated or certified as one project, the Client may not require Universal Translation Services to split it into multiple independently certified files without additional processing and applicable charges. 

13.6. Universal Translation Services is not required to rearrange, reorder, regroup, or restructure translated pages, documents, screenshots, conversations, or other material after completion merely because the Client later prefers a different arrangement. 

13.7. Certified translations receive human review before Certification. 

13.8. Certification relates solely to the translation produced from the Source Materials supplied to Universal Translation Services. 

13.9. Certification does not authenticate the original document or establish that statements contained in the original document are factually true. 

14. NOTARIZATION 

14.1. Where notarization is purchased, the applicable Certification is notarized by a Florida Notary Public. 

14.2. Notarization is a separate Service from translation and Certification. 

14.3. The notarial act does not authenticate the underlying Source Materials or verify the truth of the information contained in them. 

14.4. Notarization fees are non-refundable except where a refund is required by applicable law. 

14.5. If a post-notarization amendment requires a new notarized version, the full applicable notarization fee must be paid again. 

15. DIGITAL CERTIFICATION AND VERIFICATION 

15.1. Where Digital Certification is ordered or included, Universal Translation Services may issue a Certification containing a unique verification ID, QR code, or other electronic verification mechanism. 

15.2. Digital Certification validation is maintained for one year from the date of issuance, unless expressly stated otherwise. 

15.3. Expiration of the digital verification period does not, by itself, mean that the underlying translated text has become inaccurate. 

15.4. After expiration of the verification period, Universal Translation Services may require recertification and/or payment of an applicable processing fee before issuing a newly verifiable Certification. 

15.5. Certification remains valid only where payment for the associated Services has been successfully processed and retained. 

15.6. If the underlying payment is reversed, charged back, cancelled, or otherwise not successfully retained, Universal Translation Services may suspend or invalidate the associated Certification and verification record. 

15.7. The Client may not alter, forge, copy for another project, reuse, manipulate, or misrepresent a Universal Translation Services Certification, verification ID, QR code, stamp, signature, seal, or other certification element. 

16. ADDITIONAL COPIES AND RECERTIFICATION 

16.1. Subject to availability of the project records, a Client may request another copy of a previously completed translation. 

16.2. Requests made within one year of completion may be fulfilled from the existing project record where available. 

16.3. After one year, an applicable processing, reopening, and/or recertification fee may apply. 

16.4. Universal Translation Services does not guarantee indefinite retention or availability of archived project files. 

16.5. A request for Universal Translation Services to send or email a copy of a translation or Certification to an additional recipient is subject to the applicable processing fee. 

17. THIRD-PARTY REQUIREMENTS AND ACCEPTANCE 

17.1. Except for the USCIS Acceptance Guarantee set out in Section 18, Universal Translation Services does not guarantee acceptance of a translation by a particular government authority, court, university, educational institution, credential evaluator, Department of Motor Vehicles office, embassy, consulate, employer, licensing authority, professional organization, or other recipient unless such acceptance has been expressly guaranteed in writing. 

17.2. Requirements vary between receiving institutions and may change without notice. 

17.3. The Client is responsible for confirming any recipient-specific requirements before ordering. 

17.4. Where a recipient requires a particular certification format, notarization, separate Certification, hard copy, sealed envelope, signature, delivery method, or other feature, the Client should notify Universal Translation Services before placing the order or as early as reasonably possible. 

17.5. A rejection resulting from a recipient-specific requirement that was not communicated to Universal Translation Services does not constitute a translation error. 

18. USCIS ACCEPTANCE GUARANTEE 

18.1. Universal Translation Services guarantees that its certified translations will satisfy applicable USCIS certified-translation requirements. 

18.2. The guarantee applies only where the Client provides reasonable documentary evidence showing that USCIS rejected, refused, or required replacement of the certified translation specifically because the translation or Certification supplied by Universal Translation Services did not satisfy USCIS translation or certification requirements. 

18.3. The guarantee does not apply to a rejection, denial, delay, Request for Evidence, or other adverse action resulting from: 

• a. an error made by the Client;
• b. missing evidence;
• c. incomplete or incorrect Source Materials;
• d. immigration eligibility;
• e. an application or filing error;
• f. an expired or otherwise unacceptable underlying document;
• g. information contained in the original document;
• h. submission of the wrong document;
• i. failure to follow USCIS filing instructions; or
• j. another matter unrelated to the translation or Certification supplied by Universal Translation Services.

18.4. The Client must provide the relevant USCIS notice or other reasonable evidence identifying the translation or Certification issue. 

18.5. Universal Translation Services must first be given a reasonable opportunity to correct, replace, or reissue the affected translation or Certification. 

18.6. Where Universal Translation Services cannot cure a qualifying issue covered by the guarantee, the remedy available under the Refund Policy may apply. 

19. FORMATTING, NAMES, AND TRANSLITERATION 

19.1. Universal Translation Services will make reasonable efforts to reproduce the structure and formatting of Source Materials where appropriate. 

19.2. Exact or pixel-perfect duplication is not guaranteed. 

19.3. Formatting differences may arise because of differences in language length, font availability, Source Material quality, handwriting, non-editable documents, tables, seals, stamps, signatures, or technical limitations. 

19.4. Formatting preferences alone do not constitute translation errors. 

19.5. The Client should provide the preferred spelling or transliteration of names before Certification whenever a particular spelling is required. 

19.6. Where no preferred spelling has been provided, Universal Translation Services may use a reasonable transliteration based on the Source Materials and applicable language conventions. 

19.7. A subsequent request for another acceptable spelling or transliteration may be treated as a Client preference change and may incur applicable editing, reopening, recertification, or re-notarization fees. 

20. PHYSICAL HARD COPIES 

20.1. Physical hard copies are available for delivery within the United States only, where offered and purchased. 

20.2. Universal Translation Services normally uses FedEx but may use another appropriate carrier. 

20.3. The Client is responsible for providing a complete and accurate delivery address. 

20.4. Universal Translation Services is not responsible for carrier delays, loss, damage, weather interruptions, failed delivery attempts, incorrect addresses supplied by the Client, carrier service failures, or other events arising after the shipment has been transferred to the carrier. 

20.5. Carrier-related problems do not create a right to refund of the underlying translation Service or shipping charge except where required by applicable law. 

20.6. Electronic Delivery of a translation is separate from delivery of a physical hard copy. 

21. REMOTE INTERPRETING 

21.1. Remote interpreting is available by prior arrangement, subject to interpreter availability and acceptance by Universal Translation Services. 

21.2. Remote interpreting may be provided by telephone, video conference, or another agreed remote communication platform. 

21.3. The Accepted Quote or written order confirmation may specify the scheduled time, language pair, duration, platform, price, and any assignment-specific cancellation or rescheduling conditions. 

21.4. The Client is responsible for suitable equipment, internet or telephone access, and access to the selected platform. 

21.5. Universal Translation Services is not responsible for interruptions or service quality problems caused by Client equipment, internet connections, telephone providers, third-party conferencing platforms, or other systems outside the reasonable control of Universal Translation Services. 

22. CANCELLATIONS AND REFUNDS 

22.1. Cancellations, refunds, quality complaints, review rights, and related matters are governed by the Universal Translation Services Refund Policy, which forms part of the agreement between Universal Translation Services and the Client. 

22.2. Because processing may begin immediately following payment, Clients wishing to request cancellation should contact Universal Translation Services without delay. 

22.3. Payment authorizes Universal Translation Services to begin performance immediately. 

22.4. A missed estimated delivery date alone does not create a right to a refund. 

22.5. Nothing in these Terms limits a statutory consumer right that cannot lawfully be waived or excluded. 

23. PAYMENT DISPUTES AND CHARGEBACKS 

23.1. Initiating a chargeback, payment dispute, reversal, or similar procedure does not itself cancel the underlying contract or automatically eliminate amounts properly owed for Services performed. 

23.2. Where payment for an order is disputed, reversed, charged back, cancelled, or otherwise not successfully retained, Universal Translation Services may, to the extent permitted by law: 

• a. suspend further work;
• b. suspend access to project services;
• c. decline additional copies, revisions, or recertification;
• d. suspend future Services; and
• e. suspend or invalidate Certification verification associated with the unpaid order.

23.3. Where the payment issue is subsequently resolved, Universal Translation Services may restore applicable Services or verification status where appropriate. 

24. CONFIDENTIALITY AND PRIVACY 

24.1. Universal Translation Services treats Client Source Materials and project information as confidential and restricts access to persons reasonably necessary to provide or administer the Services. 

24.2. Universal Translation Services may disclose Source Materials or project information to translators, interpreters, notaries, independent contractors, and service providers where reasonably necessary to perform the Services. 

24.3. Translators and interpreters engaged in providing Services are required to maintain appropriate confidentiality. 

24.4. Universal Translation Services may also disclose information where reasonably necessary to: 

• a. comply with applicable law or lawful governmental process;
• b. process payment;
• c. prevent fraud or misuse;
• d. enforce these Terms; or
• e. establish, exercise, or defend legal claims.

24.5. Personal information is processed in accordance with the separate Universal Translation Services Privacy Policy, which is available on the Universal Translation Services website. 

25. PROJECT RECORDS AND FILE RETENTION 

25.1. Universal Translation Services may retain Source Materials, translations, Certifications, communications, payment records, and other project information for as long as reasonably necessary for: 

• a. performance of the Services;
• b. customer support;
• c. provision of replacement copies;
• d. Certification verification and recertification;
• e. accounting and tax requirements;
• f. fraud prevention;
• g. payment and chargeback disputes;
• h. legal compliance; and
• i. establishment or defense of legal claims.

25.2. Clients may request deletion of eligible project files or personal information. 

25.3. A deletion request does not require Universal Translation Services to delete information that it is legally permitted or required to retain for accounting, payment processing, certification verification, fraud prevention, dispute resolution, or legal compliance. 

26. ELECTRONIC COMMUNICATIONS AND RECORDS 

26.1. The Client agrees that communications regarding an order may be provided electronically. 

26.2. Email, the Client account, project portal, online editor, messaging systems, and other electronic systems used by Universal Translation Services may constitute valid communications and delivery methods. 

26.3. Universal Translation Services may maintain electronic records relating to: 

• a. generation and acceptance of Quotes;
• b. acceptance of these Terms and the Refund Policy;
• c. payment;
• d. project processing and assignment;
• e. transmission of files;
• f. availability of files in a Client account;
• g. document access or download where recorded;
• h. Client approval;
• i. revision requests;
• j. Certification;
• k. notarization;
• l. Digital Certification;
• m. final Delivery; and
• n. shipment of physical copies.

26.4. Such records may be used to administer an order, provide customer support, verify performance, investigate fraud, address payment disputes, and establish or defend legal claims. 

27. INTELLECTUAL PROPERTY AND PERMITTED USE 

27.1. Following full payment, the Client may use the completed translation for the lawful purpose for which it was ordered. 

27.2. The Client retains any rights they hold in the Source Materials. 

27.3. Universal Translation Services retains all rights in its name, logos, Certification design, verification system, verification identifiers, QR verification system, templates, website, software, internal procedures, proprietary materials, and other intellectual property not consisting of the Client’s translated content. 

27.4. Permission to use a Certification with the translation for which it was issued does not authorize the Client to alter, copy for another project, forge, repurpose, or reuse that Certification in connection with other Source Materials. 

28. REFUSAL OR TERMINATION OF SERVICES 

28.1. Universal Translation Services may refuse, suspend, or terminate Services where it reasonably believes that: 

• a. Source Materials are fraudulent, forged, or intentionally manipulated;
• b. the Client requests an intentionally inaccurate or misleading translation;
• c. the Client asks Universal Translation Services to remove, conceal, alter, or misrepresent information contained in an official Source Material;
• d. the Services are intended for unlawful or fraudulent use;
• e. a Universal Translation Services Certification is being altered or misused;
• f. Source Materials have been intentionally configured to avoid applicable page charges;
• g. the Client demands additional Certifications, notarization, revisions, or Services that were not purchased;
• h. the Client repeatedly makes unreasonable demands outside the Accepted Quote;
• i. the Client engages in threatening, abusive, harassing, or unlawful conduct;
• j. an additional amount properly due remains unpaid; or
• k. performance would otherwise be unlawful or professionally inappropriate.

28.2. Universal Translation Services is never required to provide wording it reasonably believes would inaccurately represent the Source Materials. 

28.3. Any applicable refund following refusal or termination will be determined under the Refund Policy and applicable law. 

29. STANDARD OF SERVICE AND CLIENT REVIEW 

29.1. Universal Translation Services will perform translation Services with reasonable professional care appropriate to the nature of the assignment. 

29.2. More than one linguistically correct translation may exist for a particular expression, phrase, name, or term. A Client or third party preferring another linguistically acceptable wording does not, by itself, establish that the delivered translation is inaccurate. 

29.3. The Client is responsible for reviewing the Translation for Review and Final Translation before submitting or relying on it whenever reasonably possible. 

29.4. The Client should promptly notify Universal Translation Services of suspected errors before the translation is submitted to USCIS, a court, university, employer, government authority, or other recipient. 

29.5. Except for the express USCIS Acceptance Guarantee or another guarantee specifically provided in writing, Universal Translation Services does not guarantee a particular legal, governmental, academic, immigration, employment, licensing, or business outcome. 

29.6. Translation Services do not constitute legal advice. 

29.7. DISCLAIMER OF IMPLIED WARRANTIES. EXCEPT FOR THE EXPRESS COMMITMENTS STATED IN THESE TERMS, INCLUDING THE USCIS ACCEPTANCE GUARANTEE IN SECTION 18 AND THE STANDARD OF SERVICE IN SECTION 29.1, THE SERVICES ARE PROVIDED WITHOUT ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNIVERSAL TRANSLATION SERVICES DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO EVERY CLIENT. 

30. LIMITATION OF LIABILITY 

30.1. LIABILITY CAP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF UNIVERSAL TRANSLATION SERVICES ARISING OUT OF OR RELATING TO AN INDIVIDUAL ORDER, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CLIENT TO UNIVERSAL TRANSLATION SERVICES FOR THAT SPECIFIC ORDER. 

30.2. EXCLUSION OF CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNIVERSAL TRANSLATION SERVICES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, OPPORTUNITY, GOODWILL, OR DATA, ARISING FROM OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

30.2A. Carve-Outs. The limitations in Sections 30.1 and 30.2 do not apply to (a) liability arising from the gross negligence, fraud, or willful misconduct of Universal Translation Services; (b) a breach by Universal Translation Services of its confidentiality obligations under Section 24; or (c) any liability that cannot lawfully be limited or excluded. 

30.3. Universal Translation Services is not responsible for loss arising from matters outside the translation Services themselves, including third-party decisions, Client filing errors, undisclosed recipient requirements, inaccurate Source Materials, failure to review the translation, Client alterations made after Delivery, or use of an expired, altered, suspended, or invalid Certification. 

30.4. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. 

31. INDEMNIFICATION 

31.1. The Client agrees to indemnify, defend, and hold harmless Universal Translation Services LLC and its members, managers, officers, employees, translators, interpreters, notaries, contractors, and agents from and against any third-party claim, demand, action, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of or relating to: 

• a. the Source Materials, including any claim that the Source Materials are fraudulent, forged, unlawful, inaccurate, or infringe the rights of any person;
• b. the Client’s breach of these Terms or of any representation made in them, including the representation in Section 6.3;
• c. the Client’s use of a translation, Certification, or notarization for an unlawful, fraudulent, or misleading purpose;
• d. any alteration, forgery, reuse, or misrepresentation of a Certification, verification identifier, QR code, seal, stamp, or signature contrary to Sections 15.7 and 27.4; or
• e. submissions or filings made by the Client to any government authority, court, institution, or other recipient.

31.2. This Section does not apply to the extent a claim results directly from a confirmed translation error attributable to Universal Translation Services under Section 12. 

31.3. This Section survives completion, cancellation, or termination of the Services. 

32. FORCE MAJEURE 

32.1. Universal Translation Services is not liable for delay, interruption, or failure to perform caused by circumstances outside its reasonable control. 

32.2. Such circumstances may include natural disasters, severe weather, war, civil disturbance, government action, public emergencies, strikes, major power or telecommunications failures, cyberattacks, widespread third-party technology failures, carrier interruptions, or comparable events. 

32.3. Estimated delivery periods may be extended for the period reasonably necessary to address such circumstances. 

33. GOVERNING LAW AND JURISDICTION 

33.1. These Terms and each order placed with Universal Translation Services are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where mandatory applicable law provides otherwise. 

33.2. The parties are encouraged to attempt to resolve disputes in good faith through direct communication before commencing formal proceedings. 

33.3. Subject to any mandatory rights available under applicable law, any legal proceeding arising from or relating to these Terms or the Services shall be brought in an appropriate state or federal court located in Miami-Dade County, Florida. 

33.4. Nothing in this Section prevents either party from bringing an eligible claim in small-claims court or exercising another right that cannot lawfully be waived. 

33.5. MUTUAL WAIVER OF JURY TRIAL. TO THE EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY LITIGATION ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES. 

33.6. Attorneys’ Fees. In any proceeding arising out of or relating to these Terms or the Services, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs from the non-prevailing party, in addition to any other relief awarded, to the extent permitted by applicable law. 

34. MANDATORY CONSUMER RIGHTS 

34.1. Nothing in these Terms is intended to waive or restrict a consumer right that cannot lawfully be waived or restricted. 

34.2. Where applicable law grants a statutory withdrawal or cooling-off right, the Client acknowledges that translation Services are ordinarily scheduled to begin immediately following payment. 

34.3. To the extent permitted by applicable law, a Client requesting immediate performance during a statutory withdrawal period may remain responsible for Services already performed and may lose an applicable withdrawal right following full performance where the legally required consent and acknowledgment have been obtained. 

34.4. Where a mandatory consumer-protection rule conflicts with these Terms, that mandatory rule applies to the extent of the conflict. 

35. GENERAL PROVISIONS 

35.1. Entire Agreement. The Accepted Quote, these Terms, the Refund Policy, and any expressly agreed order-specific written conditions constitute the agreement governing the Services. 

35.2. Order-Specific Terms. Where an Accepted Quote expressly contains an order-specific condition that differs from these general Terms, the order-specific condition controls with respect to that issue. 

35.3. Changes to these Terms. Universal Translation Services may update these Terms from time to time. An updated version applies to orders placed after the revised Terms become effective and does not retroactively replace the Terms applicable to an earlier order unless required by law or expressly agreed. 

35.4. Severability. If a provision of these Terms is held invalid or unenforceable, the remaining provisions remain effective. The affected provision will be limited or interpreted to the minimum extent necessary where permitted by law. 

35.5. No Waiver. Failure to enforce a provision on one occasion does not constitute waiver of that provision or any other provision. 

35.6. Headings. Headings are included for convenience and do not affect interpretation of these Terms. 

35.7. Assignment. The Client may not assign or transfer these Terms or any order, in whole or in part, without the prior written consent of Universal Translation Services. Universal Translation Services may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, and may subcontract performance of the Services as described in Section 3.4 while remaining responsible for performance under these Terms. 

35.8. No Third-Party Beneficiaries. These Terms are for the benefit of the Client and Universal Translation Services only. Except for the indemnified parties identified in Section 31.1, no other person has any right to enforce any provision of these Terms. 

35.9. Survival. Provisions that by their nature should survive completion, cancellation, or termination of the Services — including those governing payment, indemnification, limitation of liability, confidentiality, intellectual property, dispute resolution, and governing law — survive accordingly. 

36. CONTACT INFORMATION 

Questions concerning these Terms and Conditions may be directed to:
Universal Translation Services LLC
Head Office
20801 Biscayne Blvd #403
Aventura, Florida 33180 United States

info@universal-translation-services.com