How to fix Tranwise issues, our translation management software

Fix Tranwise
Issues

How to deal with and fix Tranwise issues

our translation management software

This page is intended for our translators which may need to fix Tranwise issues. If you are a client which needs to have a document translated, please check our translation services page or get in touch with us by live-chat.

Tranwise is hanging, or can’t connect to server

1. Tranwise can’t connect to server

We noticed that the main problem our translators have with Tranwise, our translation management software, is that Tranwise was unable to connect to our server. In most of those cases, the problem was with the firewall being installed on the translator’s device.

Depending on the type of firewall, there will be specific instructions to follow. The easier way to see how to do that, simply search in Google something like “Add exception firewall-name” where you replaced firewall-name with your specific firewall.

Following are some instructions for adding an exception to Windows Firewall.

  • Choose Control Panel from the Windows Start menu. Open the Security Center utility.
  • Beneath Manage security settings for, select Windows Firewall. The Windows Firewall dialog will be displayed.
  • Open the Exceptions tab and click the Add Program button. In the Add a Program dialog, click Browse and locate the application you wish to allow. In this case, the application is C:\Tranwise\tranwise.exe if you have installed Tranwise in a new folder in the C drive.
tranwise issues
our translation management software

2. Fix Tranwise issues with System Locale Settings

We found out that some computers prevent Tranwise 2 from connecting to the server if the System locale uses a special setting. We will try to have this issue fixed, but in the meantime,  below is a workaround you could try use to get Tranwise 2 running. Choose the right one for your Windows version.

If you are using Windows 10

– Click the search bar near the Start button and type “region”
– Open the control panel app Region that shows up first
– Click on the Administrative tab on the top
– Check your setting for “Language for non-Unicode programs”
– If it’s different than “English (United States)”, click on “Change system locale” and select English (United States).
– Restart your computer
– After the restart, go to the same screen again (see the steps above) and make sure that you have “Language for non-Unicode programs: English (United States)”.

If you are using Windows 8

– Go to Control Panel (the desktop version)
– Open “Clock, Language, and Region”
– Click on the Administrative tab on the top
– Check your setting for “Language for non-Unicode programs”
– If it’s different than “English (United States)”, click on “Change system locale” and select English (United States).
– Restart your computer
– After the restart, go to the same screen again (see the steps above) and make sure that you have “Language for non-Unicode programs: English (United States)”.

If you are using Windows 7

– Open “Region and Language” (click on the start button and search for Region…).
– Go to the Administrative tab on the top
– Check your setting for “Current language for non-Unicode programs:”
– If it’s different than “English (United States)”, click on “Change system locale” and select English (United States) in the new window.
– Click OK and proceed to restart your computer
– After the restart, go to the same screen again (see the steps above) and make sure that you have “Current language for non-Unicode programs: English (United States)”.

If you are still unable to connect or have any other Tranwise issues, please have a look at our Tranwise tutorial videos or send us an email or click the live-chat icon on the website and let us know what you tried so far.

How to install Tranwise on a MAC

Being a Windows based software, Tranwise doesn’t run natively on the Mac. So you need to use a work-around in order to make it work.

1. Use a Virtual Machine

If you have a Windows virtual machine installed on your Mac (using Parallels or VMWare), you may install Tranwise there. This will allow you to use your Mac as you would normally do AND have Tranwise running. Only problem is, you’ll have to buy a Windows license.

2. Use an application layer

Tranwise.exe can be run on Mac under OS X using the application Crossover found at http://www.codeweavers.com/products/cxmac/.

3. Use Bootcamp

Bootcamp may be the best solution as Tranwise would run natively in a Windows environment. Problem is, Bootcamp will create a dual boot to your Mac, allowing you to use only Windows or OSX, not both of them in the same time. So if you need to have OSX apps running in the same time, this is not a good solution for you.

Let us know if this helps and if you are able to get Tranwise up and running!

If you still experience problems or can’t fix Tranwise issues on your own, get in touch with us by clicking the live-chat icon below.

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If you want to receive job notifications on your mobile device have a look at this page. Don’t forget to check our translator training videos page if you want to learn more about using CAT tools.

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