USCIS Customer Service Phone Hours

(Last Updated On: October 21, 2023)

USCIS Customer Service Phone Hours

The United States Citizenship and Immigration Services is an agency under the Department of Homeland Defense that tackles issues regarding regulations and cases about immigration. The agency is working under the DHS or Department of Homeland Security and among its functions are processing immigrant documents and requests like asylum, application for a work visa, and citizenship. It is also tasked of protecting the United States’ national security by processing immigration case backlogs and improving its overall efficiency. The agency is also responsible for naturalization and immigration cases.

How To Contact The USCIS.

Checking the status of a particular immigration case can be done easily by using some of USCIS contact options. Since the USCIS is one of the most visited of all federal offices, it has managed to curtail wait times by adopting several ways for its customers to access its services. Customers can check their services online, by phone, through e-mail, and in person.


In Person.

One of the most common and practical ways is to visit one of their offices or service centers near you. The agency is open from 8 AM to 6 PM, Monday through Friday, except on holidays. The USCIS is one of the most visited of all federal offices, which is why every state has its own office and service centers. If you need live assistance for your immigration concerns, it would be wise to visit one of the agency’s offices or service centers.

uscis online chat

Through Phone.

The USCIS National Customer Service Center can be reached by phone at 1-800-375-5283 for those living in the United States. For those who are outside the U.S. trying to contact the agency, they can use 785-330-1048.

Status of immigration-related cases can be checked through the phone hotline. All you have to do is call the hotline, select the language of your choice, press 2 to check case status, and then enter your receipt number. While USCIS offices are only open from 8 AM to 6 PM, Monday through Friday, the agency’s phone customer care division can be reached 24/7 even on holidays.

Online and E-Mail.

Checking the status of your immigration can be done online as well. It will save you the hassle of visiting a service center which, most of the time, will take up at least a day depending on how far it is from your location.

The website is www.USCIS.gov. All you need to access your case status is the receipt number. It is a 13-character case number which the USCIS assigned to your particular application. This is usually found on the Form I-797 Receipt Notice. The receipt number is generally preceded by a code like SRC, LIN, WAC, EAC, MSC, or NBC.

Aside from the USCIS website, immigration case status can also be checked via e-mail. This method is usually reserved for issues that were not resolved with 30 days. Just make sure that you are sending your e-mail to the correct service center that has jurisdiction on your case. The following are the e-mail addresses:

California Service Center – Case Number Starts with WAC
[email protected]
Vermont Service Center – Case Number Starts with EAC
[email protected]
Nebraska Service Center – Case Number Starts with LIN
[email protected]
Texas Service Center – Case Number Starts with SRC
[email protected]

If these contacts are still unable to resolve the issue after 21 days, customers are advised to send their e-mail directly to the Office of Service Center Operations at [email protected]. Guidelines show that the headquarters should be able to respond within ten days.

USCIS Customer Services

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